Refund & Cancellation Policy

Effective Date: 15 December 2025

1. Order Cancellation

Users may cancel shipments before pickup. Once the shipment is picked up, cancellation may not be possible.

2. Refund Eligibility

• Pickup not attempted
• Shipment cancelled before processing
• Service failure attributable to Eshipr

3. Non-Refundable Cases

• Incorrect address provided by user
• Shipment rejected by consignee
• Delay caused by courier partners
• Force majeure events

4. Refund Timeline

Approved refunds will be processed within 7–10 business days to the original payment method.

5. Shipping Charges

Convenience fees, COD charges, or pickup fees (if applicable) are non-refundable.

6. Contact

For refund requests, contact us at:

Email: support@eshipr.in

Shipping Policy

Effective Date: 15 December 2025

Eshipr (“we”, “us”, “our”) provides logistics and shipping aggregation services by connecting users with third-party courier and logistics partners. This Shipping Policy explains how shipments are processed and delivered through https://eshipr.in.

1. Shipping Coverage

Eshipr offers shipping services across India, subject to the serviceability of pickup and delivery locations supported by our courier partners.

2. Shipping Process

• Shipments are booked through the Eshipr platform
• Courier partners are assigned based on serviceability and availability
• Pickup is scheduled as per courier partner timelines

3. Shipping Timelines

All delivery timelines displayed on the platform are estimates only. Actual delivery times may vary due to weather conditions, operational delays, regulatory checks, or other factors beyond our control.

4. Shipping Charges

Shipping charges are calculated based on shipment weight, dimensions, distance, service type, and courier partner rates. Final charges are displayed before order confirmation.

5. Pickup & Packaging

Users are responsible for ensuring proper packaging of shipments. Improper packaging may result in delays, damage, or rejection by the courier partner.

6. Prohibited & Restricted Items

Users must not ship illegal, hazardous, restricted, or prohibited items. Any shipment found in violation of regulations may be cancelled without refund.

7. Lost or Damaged Shipments

Claims related to lost or damaged shipments are subject to courier partner policies. Eshipr acts solely as a facilitator and does not guarantee compensation unless insurance is opted for (if available).

8. Return to Origin (RTO)

If a shipment is undelivered due to incorrect address, recipient unavailability, or refusal, it may be returned to origin. RTO charges will be borne by the user.

9. Policy Updates

Eshipr reserves the right to update this Shipping Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Information

For shipping-related queries, please contact us at:
Email: support@eshipr.in